ONLINE STORE SALES TERMS AND CONDITIONS
The owner of the online store www.playcenter.ee (hereinafter the Online Store) is Playcenter OÜ (registry code 12573103), located at Kõrtsi Street 7, Lehmja village, Rae parish, Harjumaa.
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods / services from the Online Store.
The prices of the products and services offered in the Online Store are indicated next to the respective goods. The delivery cost depends on the location of the buyer and the method of delivery. The delivery cost is displayed to the buyer when placing an order. Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required fields and select the appropriate method of delivery. The payment, which can be made via an online bank link or other payment solution, is then displayed on the screen. The agreement enters into force upon the payment being credited to the account of the Online Store. If the ordered goods cannot be delivered due to being out of stock for any other reason, then the buyer will be notified as soon as possible and the money paid (incl. delivery costs) will be refunded immediately, but not later than within 14 days of the issuing of the notice.
NB! When paying with a bank link, be sure to click the “Back to seller” button on the bank’s webpage.
Delivery
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method. Shipments within Estonia usually arrive at the destination specified by the buyer within 2-5 workdays from the entry into force of the sales contract (unless otherwise stated).
Installation
The cost of installation works depends on the complexity of the works, volume and distance of the object. For a more detailed price, ask for a personal price offer. All construction work is covered by the warranty in accordance with the installation contract. For price inquiries for the installation service, along with the description of the attractions, location and possible special conditions, please contact us at info@playcenter.ee.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the Online Store within 14 days (depending on the products, the buyer may not have the right to withdraw, in which case it is indicated next to the product / service). The right of withdrawal also does not apply if the buyer is a legal entity.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a brick and mortar store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable payment in accordance with the decrease in the value of the goods.
In order to return the goods, a free-form application for withdrawal from the purchase of the goods must be submitted and sent to the e-mail address info@playcenter.ee no later than within 14 days of receiving the goods.
The cost of returning the goods shall be borne by the buyer, unless the reason for the return is due to the fact that the product to be returned does not correspond to what was ordered (eg a wrong or defective product).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the Online Store shall reimburse to the buyer immediately, but not later than 14 days after receiving the withdrawal application, all payments obtained from the buyer on the basis of the contract.
The Online Store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, then the Online Store does not have to reimburse the buyer for payments that exceed the cost related to the usual delivery method.
The Online Store has the right to withdraw from the sales transaction and reclaim the goods from the buyer if the price of the goods in the Online Store is significantly below the market price of the goods due to a mistake.
Right to lodge a claim
The Online Store is liable for non-compliance with the contract or defects, which already existed at the time of delivery and which become apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the goods to the buyer, it is presumed that the defects already existed at the time of delivery. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the Online Store within two months at the latest, by sending an e-mail to info@playcenter.ee or by calling: +372 6 888 617.
The Online Store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, then the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all payments associated with the sales contract to the buyer.
The Online Store shall respond to complaints submitted by the buyer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The Online Store uses the personal data entered by the buyer only to process the order and to deliver the goods to the buyer. The Online Store sends personal data to transport companies in order to deliver the goods.
The Online Store will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by indicating his/her e-mail address on the website and has announced his/her wish to receive e-mail notifications.
The buyer can cancel the offers and newsletters sent to his/her e-mail at any time by notifying us or by following the instructions in the e-mail containing the offers.
Dispute settlement
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address info@playcenter.ee or conveyed by phone: +372 6 888 617.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer’s complaints by the committee is free of charge. The buyer can also turn to the European Union’s platforms that resolve consumer disputes.